Cat litter plays an important role as an indicator of your cat's health. At CATLINK, we aim to create comprehensive health profiles for over 700,000 users globally.
However, you may have encountered challenges when connecting to Wi-Fi. After repeatedly entering your Wi-Fi details, you might have been informed that the connection failed. What went wrong? Let’s explore some common Wi-Fi connection issues and how CATLINK can help.
Which Wi-Fi is suitable for CATLINK?
CATLINK recommends using a 2.4GHz Wi-Fi network for optimal performance. This applies to all CATLINK products, including our litter boxes, feeders, and other devices. If you're using the CATLINK Scooper Pro Ultra, you can connect to both 2.4GHz and 5GHz Wi-Fi bands simultaneously.
The 2.4GHz Wi-Fi frequency offers a broader coverage area, enhanced stability, and better wall penetration. This is particularly beneficial in larger living spaces, where a 2.4GHz connection can still maintain a stable signal.
When setting up your CATLINK device at home, simply follow the provided setup guide for a quick and easy connection.
CATLINK Scooper SE Litter Box: Unbox and Set Up
What if I only have 5GHz Wi-Fi at home?
5GHz Wi-Fi has become increasingly popular in home networks. However, this does not mean that 5GHz and 2.4GHz Wi-Fi cannot be used simultaneously. If your home network only supports 5GHz Wi-Fi, you can enable 2.4GHz Wi-Fi by adjusting your router settings.
Most modern routers support both 2.4GHz and 5GHz frequency bands. However, some service providers may configure both bands to operate under the same network name (SSID) for simplicity, which can lead to connection conflicts. To avoid this, CATLINK recommends separating the two bands into distinct networks.
To ensure seamless configuration, we recommend keeping the 2.4GHz and 5GHz bands on separate networks. Since router settings vary by manufacturer, please consult your router’s manual or contact the manufacturer’s support team for instructions on splitting the bands.
What types of Wi-Fi configurations can cause connection failures?
Avoid using special characters (e.g., &, @, $) or spaces in your Wi-Fi name (SSID) or password, as these may cause connection failures. Stick to letters and numbers for compatibility. When a connecting device is unable to correctly interpret the Wi-Fi name and password, it may incorrectly identify them as incorrect credentials, causing the connection to fail.
For households living in hotels or serviced apartments, where network configuration may be restricted, it is recommended to consult the property’s network management team for assistance.
Source
Aguirre, Austin. “Understanding Wi-Fi Frequencies: Choosing Between 2.4 GHz and 5 GHz.” HighSpeedInternet, edited by Rebecca L. Armstrong, 20 Oct. 2022, https://www.highspeedinternet.com/resources/2-4-ghz-vs-5-ghz-wi-fi.
