CATLINK’s litter boxes are compatible with most clumping cat litters.

• Cat litter particles need to be small enough to pass through the sift filter. 
• Due to the limited size of the filter grid, we do not recommend using pure tofu or long strips of tofu cat litter with our litter boxes. These types of litter may not be effectively filtered by our system. 
• Litters that are strictly absorbent, non-clumping, loose-clumping, newspaper-based, or wood-based pellets are not compatible with CATLINK litter boxes, as they interfere with the sifting process.

No, CATLINK SCOOPER doesn't necessitate any specific waste drawer bags or liners. You can use any that fit appropriately.

Check out our custom-fit waste drawer liners in various size packs if you want a no-fuss option. By the way, some liners come free with each SCOOPER. 
Waste bag for Scooper Luxury Pro / Luxury Pro-X / Young / Young Pro-X
Waste bag for SCOOPER SE

CATLINK’s litter boxes are suitable for cats weighing between 3 lbs 8 oz to 22 lbs (1.58kg - 10kg). Kittens can start using CATLINK’s litter boxes once they are at least 3 months old and weigh at least 3 lbs 8oz. Before they meet the criteria, we recommend setting our litter box to manual cleaning. 

All of our litter boxes are equipped with weight sensor technology. It will detect your cat and the globe will stop immediately. 

SCOOPER luxury Pro / Luxury Pro-X / Young / Young Pro-X:
Height: 27.95" (71cm)
Width: 23.62" (58.6cm)
Depth: 27" (60cm)
Entryway: 10.92 "H x 12.99"W 
Litter Bed: 14.96" wide at maximum
Waste Drawer(inner dimension): 5.9"H x 13.98W x 13.98"D
Weight: 26.45 pounds

SCOOPER SE:
Height: 21.46" (54.5cm)
Width:23.58" (59.9cm)
Depth: 20.98" (53.3cm)
Entryway: 9.45 "H x 8.38 "W 
Litter Bed: 15.35" wide at maximum
Weight: 24.25 pounds

Always place the Scooper on a firm, level surface. Avoid soft, uneven, or unstable flooring, which may affect
the ability of the unit to detect your cat and affect the accuracy of weighing your cat.

This primarily depends on your cat’s eating and bowel habits. Typically, with a single cat, you may receive a full waste drawer reminder within 15 days, but it is generally recommended to clean it every 7-11 days. During hot weather, it's advisable to shorten the cleaning time to ensure the litter box remains clean and your cat stays healthy.

SCOOPER features an optional smart deodorizer designed to neutralize litter box odors. 2 pieces of large carbon filters located in the front of the waste drawer absorbs odors. If you empty the waste drawer and notice scooper is still a source of unpleasant odors, we recommend changing litter completely, deep-cleaning scooper twice per year, and replacing the carbon filter as needed.

It's advisable to regularly monitor the level of cat litter in the litter box and replenish it promptly when low. By observing your cat's toileting and eating patterns, you can estimate when additional litter might be needed . Typically, for cats using the box frequently, adding litter every two to three days is recommended to maintain a sufficient amount for their use. Of course, the specific time interval for adding cat litter needs to be determined based on the actual situation of your cat.

There is a baseline in the ball bin. It is recommended not to exceed the baseline to reduce the loss of cat litter.

Here are some tips you can try to help your cat adapt to the new litter box. 

1. Making the switch: Switch the device to "Manual" mode and manually clean the cat litter box 7 minutes later after your cats use it. Avoid startling your cat while it's adjusting to the new litter box.
2. Treats, Toys, or Catnip: If your cat shows fear about entering the litter box, place treats, toys, or catnip in front of it. Alternatively, gently guide your cat into the litter box when they are about to use it, and engage them with their favorite toys. It may take several repetitions to see results, so please be patient and consistent.
3. Make the old litter box less attractive: Do not immediately switch to the Scooper litter box; instead, use both the old and new litter boxes simultaneously. Gradually make the old litter box less desirable by allowing waste to accumulate. Cats prefer a clean place to go, so this should motivate your cat to try the Scooper litter box. This method works well in combination with tips #2 mentioned earlier.
4. Leverage what they know: Gradually move the old litter box closer to CATLINK’s automatic litter box. Then, pour a scoop of the old litter into the new litter in the Scooper, which will smell familiar to your cat. You can combine this with the previous tips and eventually remove the old litter box when it's soiled.
5. Create a positive experience by offering praise, reassurance, and patience.
6. After teaching success, you can set the Scooper to any mode you would like to use.

There is currently no set limit on the number of cats, but for optimal cat experience, it is recommended that no more than 5 cats use one litter box.

CATLINK’s litter box needs to be plugged in to operate.

Please confirm the Wi-Fi network environment as follows. Connection will fail if the following requirements are not met:

1. Make sure it's the 2.4G network (5 GHz band are not supported)
2. Please note that the WIFI name and password can only contain letters and numbers, less than 64 bits, so as not to affect the connection
3. Enable address location and authorize location services for the CATLINK app.
4. Ensure that the app version is the latest. You can delete it and reinstall it again if needed.
5. Make sure the wifi light is flashing on the control panel. 

If there are no issues with your network environment but the cat litter box still cannot connect to the internet, please contact our customer service via email at support@catlink.cn.

If the error light on your cat litter box is flashing, it indicates that the waste bin is full. We recommend replacing the trash bag. If the error light continues to flash after replacing the trash bag, please try the following troubleshooting steps:

Check the light curtain sensors

• With the machine plugged in, remove the waste drawer for approximately 3-5 minutes and observe if the error light disappears.
• Unplug the machine.
• Use a clean, dry napkin or cloth to wipe the "Light curtain" sensors clean.
• Ensure that the trash bag is properly positioned; it should be flattened and must not obstruct the light curtain sensors. We recommend using light-colored rubbish bags. Also, ensure that the edges of the garbage bag do not protrude.
• Plug the machine back in and check if the error light has turned off.

If your litter box stops during operation and the error light remains illuminated, this indicates that weighing protection has been triggered. You can manually click the Clean/Pause button once to release this state.

If the device is finished running or if the error light persists, please check the usage environment and weighing calibration as follows:

Placement Guidelines: 

• Ensure that your unit is placed on a firm, level surface to ensure accurate weight measurements. Avoid soft, uneven, or unstable flooring.
• Ensure that any litter mat is placed completely in front of the unit, without any part partially underneath. If one or two feet sit in a dip or are on a cord while the rest are elevated, this may reduce the accuracy of the scale.
• Make sure that the back or sides of the device are not in contact with any walls or other surfaces.
• Check that all four feet are securely fixed, and clear any litter or debris that may be stuck in or around the feet.

Troubleshooting 1: Upgrade the device firmware：

CATLINK App--"Device"--"Upper right "..."---scroll down for "Upgrade firmware“

Troubleshooting 2: Calibration: Scooper Luxury Pro-X

Before beginning the troubleshooting process, please verify that the litter box is not situated against any objects or walls, and that there are no rugs or carpets underneath. You do not need to empty the litter.

• Unplug the machine, wait 1 minute and plug it back
• Immediately place a 1.5kg item (3.30lb) inside the ball bin (no matter if the ball bin rotates or not)
• Long press and hold the “Mode" button (⚙) until 2 beeps, release your finger. 
• "Mode" button (⚙) will flash, and then turn off within a few seconds , which means calibration success.  
• (* Note: Wait around 15-20 seconds if the "Manu" light keeps flashing all the time)
• Take out the testing item. Try if the auto-clean function works.

You can refer to the following video.

If pressing the two buttons on the panel separately does not work, please try the following methods:

Check the usage environment: Ensure that there are no strong magnetic appliances near the machine, as they might affect its behavior.

Change to another power cable if you have one. Proceed to the next step if you don't have an extra cable.

Try Control Panel troubleshooting:

1. Unplug the machine and take out the waste drawer.
2. Use a hair dryer (make sure it's set to cool air) to blow on the control panel corner from the inside and outside for about 5-10 minutes.
3. Plug in the machine, wait for the self-rotation to finish (2-3 minutes), and check if the control panel responds."

Reference video

If your litter box keeps spinning, please try the following troubleshooting steps:

If you have a magnet, please use it to test whether the positive and negative poles of the barn are incorrectly aligned

Youtube video for your reference

Steps for Magnets Troubleshooting

1. Unplug the machine.
2. Carefully remove the top cover and detach the right-side cable (Scooper Luxury Pro).
3. Locate the two magnets on the ball's front edge, positioned in the upper and lower parts.
4. Use magnets to test whether the S and N poles of the magnets in the cartridge are correctly aligned.
5. Reinstall the top cover and ensure the right-side cable (Scooper Luxury Pro) is properly positioned.
6. Plug the machine back in.
7. Wait for the self-check process to complete (approximately 3 minutes).
8. Verify that the rotation works normally again.

If the panel of the cat litter box does not light up after being powered on, please try the following troubleshooting methods:

1. Check the usage environment: Ensure that there are no strong magnetic appliances near the machine, as they may affect its behavior.
2. Change to another power cable if you have one. Move to the next step if you don't have it. 
3. Try Control Panel troubleshooting:

• Unplug the machine and remove the waste drawer.
• Use a hairdryer (set to cool air) to blow the control panel corner from the inside and out for approximately 5-10 minutes. (Please refer to the attached picture for guidance)
• Plug in the machine, wait for the self-rotation to complete (2-3 minutes), and check if the control panel responds.

Reference video

Press and hold the Mode Switch and the Clean/Pause button for 3 seconds, and release the buttons when you hear a beep.

We recommend that you check whether the error light is abnormal. If your cat litter box is stuck halfway during operation and the error light is abnormal, if the error light flashes, it means that the waste bin is full; if the error light is always on, it means that the litter box has triggered weighing protection. You can troubleshoot according to the shape of the relevant indicator lights.

If there is no abnormality in the error light, please check by the following method:

1. Please take off the top cover and ball bin (please pay attention to the rear ball bin support bracket), check if the motor rotates. 
2. If convenient, please change the adapter and try again.

If your cat litter box's automatic function isn't working, please check the usage environment and weighing calibration as follows:

Placement Guidelines: 

• Ensure your unit is placed on a firm, level surface. Avoid soft, uneven, or unstable flooring for accurate weight measurements.
• Any litter mat should be completely in front of the unit, not partially underneath (if one or two feet sit in a dip or are on a cord and the rest are elevated, this may reduce the accuracy of the scale).
• The back or sides of the device should not be touching any walls or other surfaces.
• Check that all four feet are all fixed, and clear any litter or debris that may be stuck in or around the feet.

Troubleshooting 1: Upgrade the device firmware：

 CATLINK App--"Device"--"Upper right "..."---scroll down for "Upgrade firmware“

Troubleshooting 2: Calibration: Scooper Luxury Pro

Before starting your troubleshooting process, please ensure that the litter box is not positioned against any objects or walls, and that there are no rugs or carpets underneath. You don’t need to empty the litter.

• Unplug the machine, wait 1 minute and plug it back
• Immediately place a 1.5kg item (3.30lb) inside the ball bin (no matter if the ball bin rotates or not)
• Long press and hold the “Mode" button (⚙) until 2 beeps, release your finger. 
• "Mode" button (⚙) will flash, and then turn off within a few seconds , which means calibration success.  
• (* Note: Wait around 15-20 seconds if the "Manu" light keeps flashing all the time)
• Take out the testing item. Try if the auto-clean function works.

You can refer to the following video

The backup power supply of the Feeder Fresh 2 needs to use 4 AA batteries.

The capacity of the Feeder Fresh 2 bucket of the feeder is 4L, and it can hold 2.5-3 kg of cat food at most (depending on the type of cat food). According to the cat’s normal daily diet of 80-100g, it can last for one month.

The ceramic bowl, bowl holder, and barrel (excluding the lid) can be washed directly, and the rest of the parts can be wiped with a wet towel.

Feeder Fresh 2 cannot accept wet food. Any dry or semi-moist cat or dog kibble will do.

The material of the bowl is ceramic.

The feeder uses 4 1.5V C Cell batteries.

The single bowl of the feeder is 200ml, and the two bowls have a total capacity of 400ml.

If all the cats in your family have exactly the same diet, and there is no such thing as grabbing food, you can only buy one for sharing. If cats need customized feeding requirements, and each cat needs to eat different amounts or/and different types of cat food, then you need to equip each cat with its own feeder.

Cats need to wear a collar with an RFID chip (included in the package). After approaching the feeder, the feeder will read the chip information to identify the cat.

The material of the bowl is food grade ABS and BPA free.

Yes! If you use the app to program your pet's feeding schedule, you can be confident that your pet will be fed even if the unit goes offline. 

Feeder cannot accept wet food. Any dry or semi-moist cat or dog kibble will do.

Disposable parts can be washed. Allow Feeder to completely dry before reassembling. Wipe down non-removable parts that come into contact with pet food. The Feeder base should not be submerged in water. We recommend cleaning Feeder before the first use, and then at least once a month after that. When the hopper and feeding bowl are empty, it is the best time to clean.

The capacity of the bucket of the feeder is 3.5L, and it can hold 1.5-2 kg of cat food at most (depending on the type of cat food). According to the cat’s normal daily diet of 80-100g, it can last for 20-25 days.

The material of the bowl is cerami.

The maximum capacity of the barrel of the ultrafiltration smart water fountain PURE-2  is 2.6L (the water level reaches the MAX line).

The ultrafiltration filter element is preferably a high-quality hollow fiber ultrafiltration membrane. Its pore size only allows water molecules, beneficial minerals and trace elements in the water to pass through. It is currently known that the smallest bacteria in the world have a volume of 0.2 microns, so bacteria are much larger than bacteria The colloid, rust suspended matter, sediment, macromolecular organic matter, etc. can be intercepted by the ultrafiltration membrane, thus realizing the purification process.

The total water purification capacity of the ultrafiltration filter element is 90L. According to the daily drinking habits of cats, we recommend that the filter element needs to be replaced once every 3 months.

The wireless water pump is lower than 30 decibels when working in water.

The PURE-2 adopts the separation of water and electricity, which completely eliminates the risk of electric shock when cats drink water.

The water storage capacity of the water storage plate is 110ml.

PURE-2 cannot turn off the lights, and the lights will be turned off automatically only in night mode.

The main material of the Water Fountain - Wired/Wireless is food grade AB.

The water storage capacity of the bucket is 2.3L, and the water storage capacity of the plate is 145ml.

The wireless water fountain has a rechargeable built-in 5000mAh battery.

As per the cat's drinking habits, with water dispensing occurring 5 times a day, each time lasting 1 minute, the battery can last for approximately 150 days.

The filter is a daily consumable item that requires regular replacement. The recommended replacement interval for the filter element is every 60 days, and it is advisable to clean it with fresh water once every 7 days.

It takes about 3 hours to fully charge the built-in battery of the wireless water fountain with a 5V/2A adapter.

CATLINK accepts the following:

Visa, MasterCard, American Express, PayPal, JCB, and UnionPay.

At this time, we cannot accept cash, CODs, checks, money orders or gift certificates for online purchases.

If you see an error on the payment page, please try again. And if the same thing happens, please contact customer service for help via Live Chat or email to support@catlink.cn .

You can find all of CATLINK products on our site and Amazon store. 

For international customers, you can also find CATLINK products:
Taiwan: https://www.catlinktw.com
Australia: www.catlinks.com.au
Japan: https://oftww.com
Korea: https://www.catlink.co.kr
Thailand: https://www.petology.co.th
Vietnam: http://catlink.vn
Poland: https://ecoflow.com.pl
Netherlands: https://www.warmako.com/nl

Once we ship your order, we'll also send you an email with your tracking number. You can also go to your Account page and click on the order you're interested in tracking. You'll find the order number next to each of the items that has shipped.

We are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

We provide FREE US shipping on all orders, excluding Hawaii, Alaska, and Puerto Rico. Free shipping offer applies to Economy Ground shipping only.

Orders are shipped from Monday through Friday (except holidays), within 2-3 business days of order confirmation. Orders placed from Friday-Sunday will ship the following week.

Economy Ground Shipping Time: 5-7 business days

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

For products purchased directly from catlinkus.com, you may return them within ninety (90) days of receiving your order for a full refund. You will only be responsible for the cost of return shipping.

If you purchased your CATLINK product through Amazon or any other third-party retailers, kindly arrange your return directly with them. Please keep in mind that return policies may vary based on local laws and regulations.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

Please inspect your order upon reception and contact us immediately at support@catlink.cn if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

CATLINK products are guaranteed against failure due to factory defects in material and workmanship for 1 year from the date of purchase. Warranty is non-transferable and applies only to the original owner. Warranty does not cover normal wear and tear of parts, or damage resulting from misuse of product (i.e., using in extreme weather, alterations made to product, neglect, or abuse). Keep your proof of purchase. All warranty claims need original receipts to be processed. Replacement of parts within the warranty period is available free of charge, with shipping included. For replacements outside the warranty period, customers are responsible for both the cost of the parts and shipping. 

If your CATLINK product  is covered by our warranty, you'll discover the warranty claim form on our warranty page. Kindly provide a brief description of the issue you're facing. Rest assured, our team will reach out to you within 3 business days to expedite the processing of your claim.

Unfortunately, we do not provide repair services at the moment. Damage to parts within the warranty period can be replaced based on the actual circumstances.

Installation guides and repair instruction videos are available on the support center page and also available on our Youtube channel.

The CATLINK app is compatible with Apple mobile devices with iOS 12.0 or later and Android mobile devices 8.0 or later. Both the Apple and Android apps are available to download.

Our products require a 2.4 GHz WiFi signal. (5 GHz band not supported.) Unable to connect to shared networks (airport, apartment complexes, college dorms, etc.). 

Yes! You can onboard multiple WiFi-enabled devices to the CATLINK app. If others in your household want to use the app, they can simply download the app to their device, you could share all devices with your family.

Please note that the app will not connect to unsecured networks or shared networks. Check out our user manual or troubleshooting videos for additional tips with app onboarding. 

There is currently no limit on the number; you can add an unlimited number of people. However, sub-accounts may lack some function settings.

Compared with the main account, the secondary account lacks some functions. These functions include device time zone settings, cat litter paving settings, associated cats management, firmware upgrades, and the ability to delete statistics and equipment.