When can I expect my order?
We provide FREE US shipping on all orders, excluding Hawaii, Alaska, and Puerto Rico. Free shipping offer applies to Economy Ground shipping only.
Orders are shipped from Monday through Friday (except holidays), within 2-3 business days of order confirmation. Orders placed from Friday-Sunday will ship the following week.
Economy Ground Shipping Time: 5-7 business days
Can I change my shipping address after placing an order?
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
What’s the return policy?
For products purchased directly from catlinkus.com, you may return them within ninety (90) days of receiving your order for a full refund. You will only be responsible for the cost of return shipping.
If you purchased your CATLINK product through Amazon or any other third-party retailers, kindly arrange your return directly with them. Please keep in mind that return policies may vary based on local laws and regulations.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
What should I do if I receive a damaged product?
Please inspect your order upon reception and contact us immediately at support@catlink.cn if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.